At Zaza Zone, your satisfaction and product quality are our top priorities. As a trusted online source for premium cannabis products, we are committed to providing clear, transparent policies regarding refunds, returns, and exchanges. This Refund & Returns Policy outlines the conditions and procedures for returning products purchased from ZazaZone.zone.

1. Eligibility for Returns and Refunds
To maintain product integrity, freshness, and compliance with applicable regulations, only certain items may qualify for return or refund. Eligible products must meet the following conditions:
Unused and unopened: The product must remain sealed in its original packaging and must not be opened or tampered with.
Proof of purchase required: A valid order number and confirmation email must be provided.
Return request timeframe: Requests must be submitted within 7 days of delivery.
Direct purchase only: Only products purchased directly from ZazaZone.zone are eligible for review.
Important Notice: Due to the nature of cannabis products and health regulations, opened flower, edibles, cartridges, concentrates, or any consumable items cannot be returned once opened.

2. How to Request a Return
We strive to make the process simple and efficient. Follow these steps:
Step 1: Contact Customer Support
Email our support team at contact@zazazone.zone with your order number, product name, and reason for the request.
Step 2: Return Authorization
If eligible, we will issue a Return Merchandise Authorization (RMA) number along with return instructions. Returns without an approved RMA may not be accepted.
Step 3: Secure Packaging
Ensure the item remains sealed in its original packaging. Include your RMA number and a copy of your order confirmation.
Step 4: Ship the Product
Ship the item using a trackable shipping method to the address provided by our team.

3. Refund Process
Once your return is received, our quality control team will inspect the product to confirm eligibility.
The refund process includes:
Inspection: Verification that the item is unopened, unused, and in original condition.
Approval: If approved, the refund will be issued to your original payment method.
Processing Time: Refunds are typically completed within 5–10 business days after approval.
Please note that depending on your financial institution, additional processing time may apply.

4. Exchanges
If you receive a product that is:
Damaged during shipping
Defective
Incorrect compared to your order
You may request an exchange. Zaza Zone will:
Provide replacement at no additional cost
Offer return instructions for the incorrect or damaged item
Ensure the replacement meets our premium quality standards
We recommend contacting us within 48 hours of delivery for faster resolution.

5. Return Shipping Policy
Customers are generally responsible for return shipping costs unless the issue was caused by:
Shipping damage
Incorrect product sent
Verified product defect
To ensure safe delivery:
Use a trackable and secure shipping method
Properly seal and protect the original packaging
Clearly include the RMA number inside the package
Zaza Zone is not responsible for lost return shipments without tracking confirmation.

6. Damaged or Defective Products
We take product quality seriously. If your order arrives damaged:
Do not use the product
Take clear photos of the product and packaging
Contact our support team immediately
After verification, we will offer either:
A full refund
A replacement product
Store credit (if preferred)
Our goal is to ensure every customer receives fresh, properly sealed, premium-grade products.

7. Order Cancellations
Orders may be canceled before shipment processing.
If you wish to cancel:
Contact our support team immediately
If the order has already shipped, it must follow the return procedure
Once an order enters fulfillment or shipping status, cancellation is not guaranteed.

8. Compliance & Product Integrity
Zaza Zone follows strict handling standards to ensure product freshness, safety, and compliance with applicable laws.
We maintain:
Secure packaging to preserve terpene quality and potency
Tamper-evident seals for all flower jars and products
Quality checks before shipment
Due to regulatory requirements, we cannot resell returned cannabis products once opened.

9. Contact Information
If you have any questions regarding returns, refunds, exchanges, or order concerns, please contact us:
Email: contact@zazazone.zone
Website: ZazaZone.zone
Our customer care team is committed to providing fast, professional support to ensure a smooth shopping experience.

At Zaza Zone, we stand behind the quality of our premium cannabis products and aim to deliver a reliable, transparent, and customer-focused return process.